Frequently Asked Questions
Everything you need to know about your cosmic journey with Telescopesnz.
How long does shipping take within New Zealand?
We offer nationwide shipping across NZ. Orders are typically processed within 1-2 business days, with delivery taking 2-4 business days for the North Island and 3-5 business days for the South Island.
Do your telescopes come with a warranty?
Yes, all our telescopes and optical accessories come with a minimum 12-month manufacturer warranty to protect against defects in materials and workmanship.
What is your return policy for damaged items?
If your order arrives damaged, please contact us within 48 hours of delivery. We will arrange a courier pickup and provide a full replacement or refund at no additional cost to you.
Can I get technical support for setting up my telescope?
Absolutely. We provide comprehensive setup guides with every purchase, and our expert team is available via email or phone to help you calibrate your lenses and find your first celestial objects.
What payment methods do you accept?
We accept all major credit cards including Visa and Mastercard, as well as digital payment options like PayPal and interest-free installment plans through Afterpay.
Do you offer international shipping?
Currently, we specialize in serving the New Zealand market to ensure the safest handling of delicate optical equipment, but we can provide custom shipping quotes for Australian customers upon request.